TQM functions on the premise that the quality of the products and processes is the responsibility of everyone who is involved with the creation or consumption of the products or services offered by the organization. In other words, TQM capitalizes on the involvement of management, workforce, suppliers, and even customers, in order to meet or exceed customer expectations. Considering the practices of TQM as discussed in six empirical studies, Cua, McKone, and Schroeder (2001) identified the nine common TQM practices as cross-functional product design, process management, supplier quality management, customer involvement, information and feedback, committed leadership, strategic planning, cross-functional training, and employee involvement. (^ Cua, K. O., K. E. McKone, and R. G. Schroeder. 2001. Relationships between implementation of TQM, JIT, and TPM and manufacturing performance. Journal of Operations Management 19 (6) 675-694.)
Principles Of TQM
1. Be Customer focused:
whatever you do for quality improvement, remember that ONLY customers determine the level of quality, whatever you do to foster quality improvement, training employees, integrating quality into processes management, ONLY customers determine whether your efforts were worthwhile.
2. Insure Total Employee Involvement:
This done after you remove fear from work place, then empower employee … you provide the proper environment.
3. Process Centered:
Fundamental part of TQM is to focus on Process thinking.
4. Integrated system:
All employee must know business mission and vision, must monitor the process. An integrated business system may be modeled by MBNQA or ISO 9000.
5. Strategic and systematic approach:
Strategic plan must integrate quality as core component.
6. Continual Improvement:
Using analytical and creative thinking in finding ways to become more effective.
7. Fact Based Decision Making:
Decision making must be ONLY on data, not personal thinking or situational.
8. Communication :
Communication strategy, method and timeliness must be well defined.
you can see bibliography etc
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